TERMS & CONDITIONS
Order Processing Time
Designs from our collection: 3–5 working days
Custom designs: 7–10 working days
Please note: If we are receiving a high volume of orders or during public holidays, your order might be slightly delayed. Don’t worry — we’ll always notify you in advance.
Shipping
We currently ship to Gulf countries only.
Delivery usually takes 7–15 days, depending on your location.
Payment Methods
We accept secure payments through:
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Visa Card
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Apple Pay
Returns & Exchanges
Due to the custom nature of our products, we do not offer returns or exchanges.
However, if your order arrives damaged or there’s a mistake from our side, please contact us within 48 hours and we’ll gladly fix the issue.
Order Cancellations
You may cancel your order within 24 hours of placing it. After that, the order will be processed and cannot be canceled.
Custom Designs & Rights
We’re happy to accept your custom designs!
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If the design is personal or unique, we’ll never reuse it for another customer.
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If the design is trending or commonly requested, we may use similar versions in future orders.
Customer Support
If you need help, reach out to us on:
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WhatsApp: +971 52 300 5771
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Email: Bysparkle.ae@hotmail.com
We aim to reply within 24 hours.